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Customer Account Specialist
Job ID:00004C34
Catergory:Customer Service
Location:CA Camarillo
Hours:40 Monday to Friday 700am to 400pm
Pay:$19.00 $19.00
CUSTOMER ACCOUNT SPECIALIST
Job Description
Looking for a Customer Service Representative to develop and maintain customer relationships with buyers and provide support for questions related to purchase orders, quotations, product queries, quality issues, and technical assistance. CSRs assist the Field Sales Representatives in meeting customer requests in a timely fashion. Ensure that Order Confirmations are sent to customers within 24 hours of receipt of order. Update customer information, including shipping information, shipping dates, and any other necessary information. Handle customer expedite requests. Work with customers through entire order lifetime. Follow up on quotations that have not been identified as won. Create and maintain price lists for standard product. Maintain good relationships with all assigned customers, looking for additional opportunities to meet customer requests and needs. Follow up with customers who have not placed an order for 3 months or more. Listen to the customer queries patiently and solve it. If the problem doesnt seem to solve, then forward the problem to the superiors. Prepare weekly shipping list every Friday. Drop shippers daily by 1200 PM. All invoices must be completed and posted daily. Email tracking information to customers upon order shipment. Use CRM professionally and update customer information such as quotations, part numbers, project statuses, log phone calls, store contact information, etc.
Skills Required
2 yrs of Customer Service or Account Management exp. Exp in managing multiple projects, attention to detail and the ability to multi-task. Excellent communication skills, written and verbal. Proficient in MS Word, Excel, Outlook PowerPoint.
Skills Preferred
Knowledge of ERP system a plus MS Dynamics GP, SAP CRM preferred.